Help Center

General Shop Questions

How long does it take to ship?

Do you accept cancellations, returns, or refunds?

Only part of my order arrived, where is the rest of my order?

Do you ship internationally?

How do I contact you?

I emailed you, when can I expect a response?

Can I order custom apparel?

What size should I order?

I ordered the wrong size and need to cancel my order.

I messaged you on Instagram/Facebook about my order, why haven't I heard back?

Why don't you accept refunds or exchanges?

Ebooks, Digital Products & Downloads

Why are your eBooks no longer in the shop? Where are they?

What is the eBook, and digital products refund policy?

Can I share my digital download/ebook?

Can I use your scale designs for my mermaid tail?

What program do I need to make mermaid tails with your eBooks?

Facebook Groups

How do I join Courtney Mermaid's Pod?


How do I become an affiliate?

Mermaid Tails

Where are your mermaid tails for sale?

Why do you no longer sell mermaid tails?