Help Center

Covid-19 Production/Shipping Update

Production and Shipping

Cancellations, Returns, and Refunds

Mermaid Face Masks

Ebooks, Digital Products & Downloads

Refund Policy

Can I share my digital download?

When will I receive my eBook?

Can I use your scale design for my mermaid tail?

What program do I need to make mermaid tails with your eBooks?

Shipping Information

How long does shipping take?

How do you ship your mermaid tails?

Only part of my order arrived, where is the rest of my order?

Do you refund shipping?

Returns, Exchanges, and Refunds

Am I able to do an exchange, refund, or return my order?

Apparel and Items (Including Custom Work)

Custom Apparel Returns/Exchanges

Custom Sizing for Apparel

Can I order custom apparel without a mermaid tail?

The color of my tail and matching top/leggings aren't an exact match!

Production Information

Production Times

Mermaid Tail Production

Hours of Operation

I emailed you, when can I expect a response?

Custom Mermaid Tail Production Schedule

How do I contact you?

Custom Mermaid Tails

Mermaid Tail Returns/Exchanges

How do I apply for a mermaid tail slot?

How much do your mermaid tails cost?

Can you copy ___ mermaid tail?

Can you design ___ kind of tail?

I have one of your tails and I would like it reproduced, is this possible?

Can you make me more than one tail at a time?

How long do your tails take to make?

Can you make me a mermaid tail for ___ monofin?

What are your mermaid tails made of?

Where do you get your fabric?

Where do you get your tails printed?

How long will my tail last?

Can I swim in my mermaid tail?

Can you make ___ custom apparel to match my tail?

Custom Measurements for Mermaid Tails

Where am I on the mermaid tail waitlist?

Facebook Groups

How do I join Courtney Mermaid's Pod?


How do I become an affiliate?