Help Center

Covid-19 Production/Shipping Update

Production and Shipping

Cancellations, Returns, and Refunds

Ebooks, Digital Products & Downloads

Refund Policy

Can I share my digital download?

When will I receive my eBook?

Can I use your scale design for my mermaid tail?

What program do I need to make mermaid tails with your eBooks?

Shipping Information

How long does shipping take?

How do you ship your mermaid tails?

Only part of my order arrived, where is the rest of my order?

Do you refund shipping?

Returns, Exchanges, and Refunds

Am I able to do an exchange, refund, or return my order?

Apparel and Items (Including Custom Work)

Custom Apparel Returns/Exchanges

Custom Sizing for Apparel

Can I order custom apparel without a mermaid tail?

The color of my tail and matching top/leggings aren't an exact match!

Production Information

Production Times

Hours of Operation

I emailed you, when can I expect a response?

How do I contact you?

Facebook Groups

How do I join Courtney Mermaid's Pod?


How do I become an affiliate?