Help Center

Shipping Information

How long does shipping take?

Only part of my order arrived, where is the rest of my order?

Do you refund shipping?

Do you ship internationally?

Returns, Exchanges, and Refunds

Am I able to do an exchange, refund, or return my order?

Hours of Operation

I emailed you, when can I expect a response?

How do I contact you?

Ebooks, Digital Products & Downloads

Why can't I purchase your eBooks?

Refund Policy

Can I share my digital download?

When will I receive my eBook?

Can I use your scale design for my mermaid tail?

What program do I need to make mermaid tails with your eBooks?

Apparel and Items (Including Custom Work)

Custom Apparel Returns/Exchanges

Custom Sizing for Apparel

Can I order custom apparel without a mermaid tail?

The color of my tail and matching top/leggings aren't an exact match!

Facebook Groups

How do I join Courtney Mermaid's Pod?