TERMS AND CONDITIONS

Courtney Pearson Company (aka Shop Vancouver Mermaid/Courtney Mermaid/Vancouver Mermaid here referred to as SVM) is owned and operated by Courtney Pearson.

1. General & Safety
  • Swimming with a mermaid tail can be dangerous and should never be done alone or without the supervision of someone who can help you should you need it.
  • SVM is in no way liable for any injuries or damages that may occur in or out of the water while using one of our tails or other products.

2. Communication and Confidentiality
2. Communication
  • Email is the preferred method of communication. Therefore any and all communication regarding mermaid tails, apparel, eBooks, etc. will be done via email (vancouvermermaid@gmail.com).
  • We operate Monday to Friday and are in Pacific Time. If an email or message is received over a holiday or the weekend, unless urgent, will be replied to the following business day.

3. Payment & Shipping
  • SVM reserves the right to modify prices listed at any time without prior notice.
  • Mermaid tails are shipped (insured) via Canada Post.
  • The Client is responsible for all shipping fees and related import fees.
  • Shipping times will vary due to things like global situations, customs, missed flights, or anything of that nature.

5. Timeline and Deadlines
  • Items are made to order and productions times there for apply.
  • Items shipping from different suppliers may ship separately.
  • Production time estimates are based on when measurements are received, and/or by when SVM submits orders to their suppliers (estimates do not account for weekends and/or holidays).

6. Sizing and Measurements
  • Please make sure you double and triple check your measurements as SVM is not responsible for incorrect measurements or sizes provided and confirmed by you.
  • Refunds are not available for incorrect sizing selections as our products are made to order.

7. Appearances and Design
  • Digitally printed items (mermaid tails, cuffs, arm fins, apparel) will look different than their digital versions due to a number of factors including (but not limited to) screen resolution, Pantone colours available, variables in the printing process, and artistic variables during the sewing process etc.
  • SVM is not liable for variables that occur between the digital version and the final product, including any photos of the in-progress or final product.

8. Cancellations and Refunds
  • Given that all of our products are made to order, refunds are not available.
  • You may cancel you order within 24 hours only. At that point production will be underway and we will no longer be able to cancel your order.
By placing your order, you agree to the following terms and conditions.
These terms and conditions are subject to change without notice. ​