FAQ

Returns, Exchanges & Refunds

All sales are final. Given that all of our items are made to order there are no refunds available. However if there is an error with your item, a mistake, damage, defect or otherwise, please contact us as soon as possible with pictures of the problem so we can contact our manufacturer and send you a replacement.

Please check the size guides provided carefully before placing your order. If you have any questions please contact us prior to placing your order. Thank you!

 

Mermaid Tail Specific

All sales on mermaid tails are final. Given that all of our mermaid tails are made to your custom size specifications (so please be as accurate as possible), refunds/returns or exchanges are not available on these products.

 


Shipping Information

Please note that the information below does not apply to mermaid tails.

We ship from Canada and the US. Our manufacturers work Monday-Friday and are closed on weekends and stat holidays. 

Leggings take between 5-10 days to process, as they are made to order, before they ship. For Canadian and US orders you can expect shipping to take between 4-7 days after the initial production time. 

Other apparel is much the same. There will be an initial wait time as your order is processed of 2-7 days and then a shipping time of 5-10 days.

Please not that international orders can and probably will take longer. We cannot be responsible for how long your items will be held in customs.

Depending on where you are shipping, there may also be additional fees.

 


Shipping Information - Mermaid Tails

Shipping for mermaid tails can be tricky depending on where we are shipping them to. I would recommend emailing me if you have any specific questions.